Users are the most critical and variable part of how a complex system functions. When those systems are hard to use, users tend not to use them. Traditionally, engineers have tended to build systems for engineers and not Warfighters. User Experience (UX) provides a strategy to create or improve systems by designing what users need in a way they can more easily understand and engage.
The science and art of UX involves many disciplines, from social scientific research and analysis, to creative design, information architecture and user-centered performance testing. At its core, it’s about problem solving. Because UX is based on a perspective and methodology, not a technology, it can be applied to a broad range of processes, systems or technology such as acquisition, program management, software and hardware engineering, weapon systems development, intelligence analysis, cyber operations, manufacturing and other complex information systems.
Integrating the UX process into the development lifecycle gives program managers a qualitative and quantitative way to evaluate how a system will perform by better understanding the users that make them work.
Trideum has the experience and resources to design innovative solutions for users, focusing on projects that require revolutionary, not just evolutionary changes to be effective.
- Research and Data Collection
- Systems and Process Analysis
- Systems and Interface Design
- Rapid Prototyping
- User Implementation Storyboarding
Key Phases of UX
There is a well-defined process for applying the UX methodology:
- Creative Discovery – Study challenges and their root causes by understanding and empathizing with users; Find common issues and applications defined by industry-leading academic and commercial research.
- User-Centered Design – Imagine alternatives and prototype ideas from the outside in with a range of low to high fidelity models. Re-use and re-purpose effective design patterns from gaming, Web and mobile app domains.
- Iteratative Production – Test how solutions work in real scenarios with representative users; fail early and cheaply so that more resources can be invested on the functions that make users effective. Then, offer production services ranging from alpha builds to full-scale fielded systems.
- Technology Development—Reduce costs by focusing success criteria on what is most effective for users in the mission, rather than on the quantity of functions and features; Employ agile UX processes to demonstrate faster and cheaper, allowing systems to change as users and the missions change, before investing in full production.
- Intelligence Analysis—An organization’s challenge is rarely a lack of intelligence or data. More often leadership can find their organization paralyzed by too much information. The challenge becomes how to identify the important data and then distilling that information into insights. Data and analysis alone cannot enable effective decisions without user experience.